Dr Novikova a female doctor in a blue top

IF YOUR APPOINTMENT IS NOT URGENT WE ADVISE YOU TO RE-SCHEDULE IF

  • you were overseas in the past two weeks
  • you were in contact with anyone infected with COVID-19
  • you are experiencing flu-like symptoms or fever
  • you are older than 70 years
  • you have underlying chronic medical conditions

IF YOUR APPOINTMENT IS URGENT AND ANY OF THE ABOVE APPLIES TO YOU, PLEASE DO NOTIFY US OF YOUR SITUATION PRIOR TO YOUR VISIT SO WE CAN PREPARE ACCORDINGLY.

WE STRIVE TO KEEP OUR PATIENTS SAFE AND FOLLOW VERY STRICT DISINFECTION PROCEDURES AND SOCIAL DISTANCING.

  • we adhere to the infection control protocols
  • we introduced hand sanitizing for all patients/visitors on arrival to the practice
  • we disinfect all surfaces several times a day in our waiting and reception area
  • we disinfect all surfaces after each patient in our examination/consultation rooms
  • we space our patient’s appointments to minimise patients contact in the waiting area
  • we offer video/phone consultations via Cliniko and WhatsApp
  • we follow NCID guidelines for our staff in terms of self-quarantine and isolation in case of flu symptoms or contact with known COVID-19 case or flu symptoms of anyone in the household of the staff member
  • we perform a temperature check at the start of the shift of all staff
  • all patients and staff are to wear masks at all times at the practice
  • all patients are asked to follow screening guidelines that we sent before their visit
  • all patients and staff to practice distancing – keeping away from another person at 1.8 m
  • we have several waiting areas and we separate patients who are waiting
  • Dr Novikova has always provided disposable gowns for her patients this continues during the pandemic

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